How to Reset/Update Your Password

Learn quickly how to recover a forgotten password when attempting to log into our 2.0 practice-management system. Watch a quick video overview or read the below steps.

Procedure

Having trouble remembering your password? Not to worry! That information can be reset following the instructions outlined below.

On the log-in page (https://portal.therapyappointment.com/), click the blue “Forgot Password?” link beneath the Sign In button.
- You can also navigate directly to the Password Reset page here.
On the next screen, input your username in the space provided.
- Don’t know your username? You can contact us to obtain that information; contact information can be found below or by clicking the “Forgot username?” link on that page.
After typing in your correct username, click the “Send Password Reset” button.
If successful, a message will be displayed that a password reset email has been sent.
You will need to log into the email account that is on file within your TherapyAppointment account settings.
- If you don’t immediately see the email, make sure to check your spam folder!
- Note that the email will come from no-reply@therapyappointment.com.
In the password reset email, click on the link that says “Reset your password now.”

Clicking on that link will redirect you to a TherapyAppointment page where you can input a new password for your account.

Have trouble with this process? Please reach out to reset that information manually by emailing support@therapyappointment.com or by calling 1-800-242-2127, option 4.

Version Control Log

Approved: Susan Whitehead
Adopted: 1/8/2020
Last Review: N/A
Review by (Date): 1/31/2022
Reviewed By: N/A

Revision History:

1/8/2020

Initial Procedure Formalized