How to Reset/Update Your Password

Learn quickly how to recover a forgotten password when attempting to log into our 2.0 practice-management system. Watch a quick video overview or read the below steps.

Forgot Password

Having trouble remembering your password? Not to worry! That information can be reset following the instructions outlined below.

  • On the log-in page (, click the blue “Forgot Password?” link beneath the Sign In button. 
    • You can also navigate directly to the Password Reset page here.
  • On the next screen, input your username in the space provided 
    • Don’t know your username? You can contact us to obtain that information; contact information can be found below or by clicking the “Forgot username?” link on that page.
  • After typing in your correct username, click the “Send Password Reset” button
  • If successful, a message will be displayed that a password reset email has been sent
  • You will need to log into the email account that is on file within your TherapyAppointment account settings 
  • In the password reset email, click the link that says “Reset your password now
  • Clicking on that link will redirect you to a TherapyAppointment page where you can input a new password for your account.
Have trouble with this process? Please reach out to reset that information manually by emailing or by calling 1-800-242-2127, option 4.

Version Control Log

Approved: Susan Whitehead
Adopted: 1/8/2020
Last Review: N/A
Review by (Date): 1/31/2022
Reviewed By: N/A

Revision History:


  • Initial Procedure Formalized