[Legacy] Possible Password Problems

You might want to check these possible solutions first; they are issues that can cause these sorts of problems. If one of these is the solution, you could be back online immediately.

  1. Are you starting in the right place? Go to www.therapyappointment.com and click the "Therapist Login" link in the upper right hand corner.
  2. Is your CAPS lock turned on? Passwords are case sensitive (i.e. "PassWord" is not the same as "password") and require a mix of both uppercase and lowercase letters.
  3. Are you using the auto-fill feature of your web browser? The auto-save/auto-fill feature for password information can sometimes store incorrect password information. Make sure to delete what is being populated, and manually type in what you know to be your password.
  4. Password specifications require a password at least 8 characters long, and must include at least one uppercase letter, at least one lowercase letter, and at least one number. Does the password you're typing in comply with these specifications?
  5. If the system is asking for a secondary password, are you aware that this is different from your primary password? The secondary password is only used to authorize a computer that the system doesn't recognize, so it is very rarely used. If you are connected with other accounts in a group, this secondary password is shared by ALL members of that group.
  6. If none of this seems to help, please contact us via the link at the bottom of this page, or by e-mailing "support@therapyappointment.com".
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