Office Ally: PO Box as Pay To Provider Address

Federal Guidelines require that a physical location be listed as a claims mailing address, and they do not allow for P.O. boxes to be used. The purpose of this is to deter fraudulent activity. If you need to use a P.O. box as your claims mailing address (Box 33), you must register that fact with our claims processor, Office Ally, in order for your claims to be accepted: 


Office Ally has given these guidelines for therapists who wish to continue using a P.O. box for receipt of insurance checks: language Click here to view (PDF)

Please contact language Office Ally (or call 866-575-4120) if you want more information about this issue.