Connecting Global Payments (Formerly Cayan/TSYS) To Your TherapyAppointment Account

Are you signed up with Global Payments for integrated credit card processing?


If so, you will need to connect your Global Payments account to your TherapyAppointment account in order to enable your ability to keep on file and process debit, credit, and HSA card card payments.

info Don't have an account? click here to get started!

In this Article:

Receiving your Credentials

Global Payments will provide you with your MerchantWare Credentials via an email arriving from either:

  • noreply@merchantware.net
  • noreply@tsys.com

Credentials consist of four items:

  • Name
  • Site ID
  • Key
  • Web API Key

Example email:

Didn't receive your credentials?

Please contact Global Payments directly to obtain them. They can be reached at phone_iphone 1-800-941-6557. Let them know you need your "Merchantware Credentials" that should have been sent by email.

Once you have your credentials, we now need to connect your card processor.

Connecting your Credentials

Required role: Owner or Manager

To access, on any screen click (top right):

phone_iphone Using a mobile device?

Access settings using the gear icon settings (top right) shown here:

  • Click Billing & Ins (top tab)
  • Find the bottom section Payment Processing
  • To the right of Electronic payment processing has not been set up yet, click


  • On the far right section Global Payments click the button below titled


verified_user Re-enter your TherapyAppointment password as a security check then click

content_copy Copy & paste the values from the email into their respective places shown below:


  • Once entered, click
celebration Congratulations! Your credentials have been entered, and you can now begin storing and processing credit, debit and HSA cards in your TherapyAppointment account.

For more information on taking payment, please see this article: local_atm Taking a Payment.