Connecting Global Payments (Formerly Cayan/TSYS) To Your TherapyAppointment Account
Are you signed up with Global Payments for integrated credit card processing?
If so, you will need to connect your Global Payments account to your TherapyAppointment account in order to enable your ability to keep on file and process debit, credit, and HSA card card payments.
Connecting your Credentials
Global Payments will provide you with your MerchantWare Credentials via an email notification arriving from : noreply@merchantware.net or noreply@tsys.com. Your credentials consist of the following four items:
- Name
- Site ID
- Key
- Web API Key
Example email:
If you do not receive your credentials, please contact Global Payments directly to obtain them. They can be reached at 1-800-941-6557. Let them know you are needing your Merchantware Credentials that should have been sent by email.
Once you have your credentials, you need to log in as an owner or manage role to accomplish connection:
- Practice Settings (left menu)
- Billing & Insurance (top tab)
- Find the section Payment Processing
- Click the blue Configure link:
- Click the right side button:
- Re-enter your TherapyAppointment password as a security check then click Authenticate
- Enter your MerchantWare credentials exactly as shown in the email by using copy and paste:
- Once entered, click
For more information on taking payment, please see this article: local_atm Taking a Payment.