How to Send a Corrected or Voided Insurance Claim

Note: If your claim was rejected by the clearinghouse or the insurance company, please review our article here on editing and resubmitting your claim instead.
Another note: Medicare does not accept corrected claims. They must be sent in as a new claim most often, or rarely you may need to contact Medicare directly.

In this Article:

lightbulb It may be confusing because the language is similar, but there's a big difference between making a correction and resending a claim and sending in a corrected/revised claim. Claims that are rejected at Clearinghouse level (by Office Ally) are not considered corrected claims.

It is also not considered a corrected claim if the original claim was 'un-processable' for some reason, like if the ID Number was not correct for example. So while you may make a correction (correcting the ID Number) if the original claim was un-processable – you're not sending in a corrected claim. What you're doing is sending in a new claim with the correct information.

Corrected Claims:

If a claim was processed and paid that had incorrect information (like a CPT code or modifier), that would be a corrected claim.

Voided Claims:

Voiding a claim is extremely rare and would only be done under very specific circumstances. For example, if you send in a claim and then later realize the patient wasn't actually seen that day.

Anything other than a complete retraction would not be a void. For example → something like changing a CPT code would not be considered a void, rather it would be corrected claim.

How To Submit a Corrected Claim

The following process will automatically insert the number 7 and the original claim reference number into box 22 on the claim form:

Step 1:

Identify the Claim Control Number that the insurance company assigned to the claim.

This number will be found on the Explanation of Benefits or on the Electronic Admittance Advice report you received.

You can also look up the claim number directly on the insurance company's web site in many cases if you do not have the EOB/ERA. Each individual claim has its own Claim Control Number. 

Step 2: 

Make corrections for the date of service.

  • From the client profile → Billing (top tab)
  • Click on the CPT Code description

Step 3:

  • On the resulting page, click on the description to open the invoice: 

Step 4: 

The resulting screen will provide a page where you can make corrections.

The most common corrections made are:

  • CPT code (top)
  • Unit Price (middle)
  • Place of Service (bottom)
  • or any Modifier Codes (bottom) on the claim

Click (bottom right) when done.

Step 5:

After saving, on the resulting screen click on Claim (top tab).

Step 6:

Select (top right):

Step 7:

Select REVISE the prior claim if you are requesting insurance to Pay the Claim based on the corrected information. Enter the Original Claim or Reference Number and optionally write a note to yourself about what you did to amend this claim.

Then click

Step 8:

You are now seeing a screen where the claim is 'open' for editing. However, we have already edited this claim with our previous steps! So you can just click the "submit' claim button on the right. However, if you have additional edits on the claim to make (which is very rare) you can make those on the screen below before submitting the claim. 

How To Submit a Voided Claim

The following process will automatically insert the number 8 and the original claim reference number into box 22 on the claim form:

Step 1:

Identify the Claim Control Number that the insurance company assigned to the clam. This number will be found on the Explanation of Benefits or on the Electronic Admittance Advice report you received.

You can also look up the claim number directly on the insurance company's web site in many cases if you do not have the EOB/ERA. Each individual claim has its own Claim Control Number. 

Step 2: 

  • From the client profile → Billing (top tab)
  • Click on the CPT Code description

Step 3:

Then click on Claim (top tab).

Step 4:

Select (top right):

Step 5:

  • Select VOID the prior claim to indicate to the insurance company that this service never took place
  • Enter the Original Claim or Reference Number and optionally write a note to yourself about what you did to amend this claim

Clicking will automatically set the voided claim, you will not need to click submit.

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