How Do I Cancel My Account?

Cancelling your TherapyAppointment account?

We're sorry to see you go, and we always appreciate feedback about your experience and features  you needed that you didn't find!

Please send any feedback to our sales department by clicking here

info Account cancellation is only available to those with the Owner role in the practice.

Managers cannot cancel the group's account.

Once the account is deactivated:

  • Owner and staff logins will no longer work immediately after deactivation
  • You will not be charged going forward for any TherapyAppointment services
info Export any data before deactivating using our steps here: Export Your Data. After deactivation, you won't be able to sign in.
  • Data stored in the account will eventually be deleted according to our terms of service agreement
  • You may be able to re-establish your account and its data prior to its deletion date by emailing support here
If you use Global Payments for credit card payments, please reach out & deactivate your separate account with them!

Steps:

Required role: Owner
  • Click (top right)

  • Scroll to the very bottom of the page, find the Account Deactivation section
  • Click (top right):

  • Carefully read the information on that page, ensure you understand what deactivation entails
  • Type the word DEACTIVATE (all caps) in the blank space
  • Click (bottom right)

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