Switching From International Bancard to Global Payments / TSYS

First we would recommend making sure you have your Global Payments credentials ready.

These would have come from Global in two emails. The credentials include your Merchant Name, Site ID, Key, and Web API Key. They would look something like this:

Example Global Payments mail Emailed Credentials

Name: The Oaks Conseli Note the cut off name if too long, this is expected. Please don't add more

Site ID: KWYKI2JH

Key: FVKFU-NO2P6-CANPY-7APIN-B2YO6

Web API Key: NVTLM4VGN3BTH4L8

You will want to have these ready in a format that you can copy and paste them directly. They have to be entered exactly as listed.

Next Step With Credentials in Hand:

First, Removing the International Bancard Credentials

Onto the payment processing section:

On any screen click (top right):
Then click Billing & Ins. (top tab)
Scroll down & find the section Payment Processing
To the right, click the button

Enter the password you use to login to TherapyAppointment here & click
On the next page, click (bottom left):

Since you are migrating:

Don't worry! Your client's credit card data will still be retained noted in the next pop up. Once you add the new credentials, the cards will reappear. This is the only case where cards can be migrated over.

Global Payments sends those saved cards over to us in batches. While usually immediate, you may notice very recently added cards not on that list. We will continue to update any saved cards without any work on your end while we continuously receive new batches from Global. You can also re-add any cards you may need to immediately charge that didn't make Global's initial cut!

This will complete the removal of International Bancard from your TherapyAppointment account. This will not cancel your account with IBC you will need to contact them to cancel. You can reach them at send_to_mobile (800) 827-4880

Linking your Global Payments Account to TherapyAppointment

Now we will need to link your Global Payments account with your TherapyAppointment one.

In the same Payment Processing section click the top right circled plus add_circle icon

On the far right column, click the button shown here:

Enter the password you use to login to TherapyAppointment here & click
Then Enter the credentials from Global Payments by copying and pasting them into the fields
When done click shown below:

Unsure? Click here for our top reference.

This will perform the following:

share Links your Global Payments account with the TherapyAppointment system
credit_score Securely transfer over the clients’ saved card information

Note: While extremely minor, there is the possibility that some of the most recently saved cards will not be able to be transferred and will have to be re-added into the client’s profile. We have made every effort to minimize this, but there were limitations of what we could do in this regard. We apologize for any inconvenience.