How do I cancel repeating appointments?
Have a client with repeat appointments you need to cancel or reschedule? Or do you need to cancel all upcoming future appointments?
A provider or group administrator can follow these quick and easy steps to clear out a client's appointment schedule depending on what's needed.
In this Article:
From the Schedule
- Click (left menu)
- Click on the appointment you wish to start with
- Click (right menu)
- Change Cancel All Future Occurrences? from no to yes:
- Then click
check_circle All repeat appointments from this specific one onward will now be cancelled
From the Client Profile Appointments Tab
From here you have two options:
Cancel all future repeat future appointments
To do this, go to:
- (left menu)
- Click on the name of the client
- Click Appointments (top tab)
- Find the repeat appointment you wish to start with and click on the date/time:
- Then (right menu)
- Change Cancel All Future Occurrences? from no to yes:
- Then click
check_circle All repeat appointments from this specific one onward will now be cancelled
Cancel all future future appointments
To cancel all upcoming future appointments, perform these steps:
- (left menu)
- Click on the name of the client
- Click Appointments (top tab)
- Click
- Specify for which provider, or all if the client sees multiple providers
Warning: This will cancel all future appointments, not just the repeat appointments.
- On the pop up, click
check_circle All future appointments for this client will now be cancelled