Practice Logo - Banners and Icons

Want to have a custom banner and logo in the system? Something to include on your client portal, receipts, system emails, etc?

Read on to find out how, and where these logos show up!

In this Article:

Upload a Practice Logo Banner or Icon

⚠️ Required Role: Owner or manager

To configure and upload your practice banner, navigate to:

  • Practice Settings (left menu)
  • Under the section Practice Logo, you have two different kinds of logos:
    • Banner size images
    • Icon size images

  • Click to load one of the two different image uploaders
  • Follow the prompts to upload a new image, or edit your existing one

The banner size logo is a 4:1 scaled logo that will be displayed in a few areas in the system detailed below, this is the main logo used.

  • Captured dimensions: 700 pixels x 175 pixels
  • Maximum file size: 512 kb
  • Filetype support: png, pjp, jpg, pjpeg, jpeg, jfif
    • We also support transparency on png images

Unsure how to resize or how to work with images?

Microsoft's Paint and Apple's Preview are two built-in programs for the two most popular operating systems and should be enough for minor cropping, editing, and resizing.

Still having problems? Consider sending it to whoever built your logo originally, and ask them to re-size it to 700px by 175px or consult with a graphics editor on getting your logo edited and optimized. Consider showing them the paragraph above with the banner information. While TherapyAppointment staff are experts with our software and a few other things, we are unable to assist with professional graphic editing needs.
  • Here's what you'll see for the first time if you've never uploaded a logo

  • A prompt should then come up - select the image from your computer
  • You should then see the uploaded image, and be allowed to crop it like this:

  • Here you can adjust the image. Click and hold to drag the image if you need to move it
  • Use the slider below to zoom in/out of the image
  • Then click

Once saved, click  Back to Practice Settings

Icon Size Logos

  • The icon size logo is a 1:1 scaled logo
  • The actual image dimensions aren't an issue. As long as your icon is the same size and height, it should display as expected
  • You can upload your icon logo with the same steps as above
  • It is only used on the "Find your Therapist" search (everywhere else we use the above banner)

Where do Practice Logo Banners and Icons show up?

These show up in several of areas in the TherapyAppointment, namely on your:

  • Your unique client portal link
  • Our public facing "Find your Therapist" search
  • Once signed into the client portal
  • Statements
  • Receipts
  • Medical school / work excuses
  • Clinical records / chart notes being printed
  • Automated system emails sent to clients (registration, password resets, statements, etc)

Below we include screenshot examples of these places, please read on for more information.

Your Unique Client Portal Link

More info: Get a unique client portal link for your website, email signature, etc.

We display your practice logo banner at the top:

Our Public Facing "Find your Therapist" Search

More info: Appear in our "Find your Therapist" search

We also display your practice logo icon on the Find your Therapist search:

Once Signed into the Client Portal

We display your practice logo banner at the top left corner instead of our logo:


We display your practice logo banner just above the statement details:


We display your practice logo banner at the top left corner:

Medical school / work excuses

We display your practice logo banner at the top center:

Chart Notes:

We display your practice logo banner at the top center:

Automated System Emails

Emails sent to clients will also include your practice logo banner at the top center: