Electronic Remittance Advice (ERA's)

Many insurance companies offer an electronic version of the Explanation of Benefits called an ERA ('Electronic Remittance Advice'). ERA is a standardized electronic version of a paper Explanation of Benefits (EOB). If your insurance company provides these types of files, they can be routed to your Office Ally clearinghouse account, where they will automatically post for sessions billed out of TherapyAppointment.

  1. Go to Officeally.com -> click on Resource Center and select 'Payer Lists' (enter Insurance Company/Insurance Payer ID number into fields provided). Once the insurance company info is displayed, look for the column labeled ERA. If there is a 'Y' in that column, your insurance company can forward ERA files to us.

Click on Resource Center again and select Payer ERA Enrollment forms from the drop-down.

  1. Locate the first letter of the insurance company name -> click on it. 
  2. Locate the insurance company -> click on it. **A PDF form with instructions will pop up. 
  3. Follow the instructions from the form exactly. Once completed, submit the form according to PDF instructions.

Additional Office Ally Customer Service, call (866) 575-4120 -> Option 1
**NOTE: Many ERA applications offer an option to sign up for Electronic Funds Transfer (EFT's) when you set up the ERA file. Signing up for EFT's is optional. You do not have to sign up for EFT's to receive ERA's. Typically, it takes an insurance company up to 30-days to process an ERA application.
The original application form includes the insurance company's contact information, if follow-up is needed. You may resubmit the form if you have not received any correspondence from the insurance company within two weeks.

What Happens Next?

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