Electronic Remittance Advice (ERA's)

Many insurance companies offer an electronic version of the Explanation of Benefits called an ERA, also called 835 files.

ERA stands for Electronic Remittance Advice:

  • An ERA is a standardized electronic version of a paper Explanation of Benefits (EOB)
  • Many insurance companies offer this electronic version ERA as well

link You can receive ERA files from your insurance company! Just connect your TherapyAppointment account directly to a personal Office Ally account via SFTP credentials to submit claims electronically.

Need to connect your Office Ally account? click here for our article on connecting that.

TherapyAppointment can then receive these files from Office Ally and will automatically post them for sessions billed out of our system!

Sign up for ERAs

The process listed below is the process you will follow to set up ERA files for automatic posting to your TherapyAppointment account:


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Visit Office Ally Website
Click here to see a larger version
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Find the Insurance Company
  • Find & click on the first letter of the insurance company name
  • Locate the insurance company, then click on it
    • A PDF form with instructions will pop up
    • Don't see a new tab? check your pop up blocker settings!
  • Follow the instructions from the form exactly.
  • Once completed, submit the form according to PDF instructions

Questions about this process?

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Visit Office Ally Website

Click here to visit their support page

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Call them directly

call (866) 575-4120 → Option 1



update Typically, it takes an insurance company about 2-4 weeks to process an ERA application

The original application form includes the insurance company's contact information (if follow-up is needed). You may resubmit the form if you have not received any correspondence from the insurance company within two weeks.


groups For groups of 10 or more providers

Please contact Office Ally and have them split your ERAs by Check Number. This will reduce the amount of time it takes to process and post your ERA files.

By default, Office Ally will group all available ERAs together in a single ERA file before sending them to you. This can cause a delay in processing the ERA file.

Electronic Funds Transfer (EFT's):

  • Many ERA apps offer EFT sign-up when setting up the ERA file
  • Signing up for EFT's is optional — you do not have to sign up for EFT's to receive ERA's

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