Two-Factor Authentication
- Something you know (password)
- Something you have (phone)
Once enabled, when you sign in from a browser we don't recognize, we will send a single-use code to your phone for you to enter during sign in before your dashboard and account loads.
In this Article:
For Owners or Managers:
For Staff:
For Clients:
For Everyone:
Require Two-Factor Authentication
As an owner or manager, you can set the system to require 2 factor authentication for just staff, or staff + clients. If enabled, users will be required to configure text or voice call two-factor authentication on their next sign-in.
To manage this, go to:
- Practice Settings (left menu)
- Find the section Security Settings, in the top right corner click
- Change Require Two-Factor Authentication to your desired setting:
For more information about this, check out our Practice Settings article.
Enable Two-Factor Authentication (staff)
To enable this on your account, go to:
- My Profile (left menu)
- Find the section Two-Factor Authentication
- Click (top right):
⚠️ Re-enter your password to confirm this action, then follow the setup wizard:
- Enter your phone number first
- Confirm the two-factor method (bottom left):
- text/sms (default)
- or phone/voice call
- When done, click (bottom right):
- Enter the 8 digit code that was delivered
- Didn't get it? Click (bottom left)
- When done, click (bottom right):
🎉 Congratulations! You've successfully set up two-factor!
Once Enabled → On Unrecognized Devices
When you sign in from a computer we don't recognize, we will send a single-use code to your phone for you to enter during sign in.
The prompt will look similar to below:
- Enter the new code, select the correct authorize option, and click (bottom right)
- Didn't get the code? Click (bottom right)
stream_apps Remember your device
- If you opt to remember your device, we will remember it for 1 year
- After a year, you will be re-prompted for your two factor code.
- If you are already signed in, and the 1 year mark hits, you may receive a few text messages spaced as quick as a few minutes apart, not to worry
- Simply close the window and return to our sign in page here and re-authenticate.
error Seeing this message on a browser and think you shouldn't be?
- clear cookies
- login on a different browser (even on the same computer)
- use more strict privacy settings, including clearing cookies on browser close
- or use private/incognito modes
You will likely see this message.
Managing or Disabling Two-Factor Authentication (staff)
To manage or disable two-factor authentication under your own profile once already enabled, from the left menu go to:
- My Profile (left menu)
- Find the section Two-Factor Authentication
- If you wish to completely disable two-factor authentication, click the button
- Follow the prompts to deactivate
- This is not recommended unless you are encountering issues
- If you wish to simply change the authentication type, including Phone Number, and delivery options, click Change (far right) instead and follow the prompts
Enable Two-Factor Authentication (clients)
Once signed in, clients would go:
1. From the Dashboard:
- If not set up, find the top center section Account Set Up
- To the right click the arrow →
2. From the Profile:
- Click My Profile (left menu)
- On the far right menu find the Two-Factor Authentication and toggle it on:
⚠️ Re-enter your password to confirm this action, then follow the setup wizard:
- Enter your phone number first
- Confirm the two-factor method (bottom left):
- text/sms (default)
- or phone/voice call
- When done, click (bottom right):
- Enter the 8 digit code that was delivered
- Didn't get it? Click (bottom left)
- When done, click (bottom right):
🎉 Congratulations! You've successfully set up two-factor!
Managing or Disabling Two-Factor Authentication (clients)
Once set up, you can manage your settings under:
- My Profile (left menu)
- To the right find the menu, then the blue toggle with Two-Factor Authentication
- Click the blue toggle to disable two-factor:
- Once you confirm the prompt, you'll see this signifying two-factor is disabled:
- Click the grey toggle switch to re-configure two-factor