Two-Factor Authentication

Enabling Two-Factor Authentication can add a second layer of protection to your account and we highly recommend enabling for additional security for your account, combining something you know (password) with something you have (phone).

Once enabled, when you sign in from a browser we don't recognize, we will send a single-use code to your phone for you to enter during sign in before your dashboard and account loads.

Enable Two-Factor Authentication

To enable this on your account, from the left menu go to:

  • My Profile
  • Find the section "Two-Factor Authentication"
  • Click Turn On (blue button)

Re-enter your password to confirm this action, then follow the setup wizard:

Enter the 6 digit code supplied and finish the remaining steps to confirm set up.

Once Enabled - On Unrecognized Devices

When you sign in from a computer we don't recognize, we will send a single-use code to your phone for you to enter during sign in.

If you opt to remember your device for specifically two-factor, we will remember it for up to a year.

The prompt will look similar to below:

⚠️ Note: Seeing this message on a browser and think you should not? We store cookies for this to recognize your browser, so if you clear cookies for either your entire browser (or specifically  portal.therapyappointment.com) - or - login on a different browser you may see this message.

Enter the new code, select the correct authorize option, and click Verify

Managing or Disabling Two-Factor Authentication

To manage or disable two-factor authentication under your own profile once already enabled, from the left menu go to:

  • My Profile
  • Find the section "Two-Factor Authentication"
    • If you wish to completely disable 2-factor authentication (not recommended, unless you are encountering issues), click the  button, and follow the prompts
    • If you wish to simply change the authentication type, including Phone Number, and delivery options, click the far right Change link instead, and follow the prompts