Clients List (Left Menu)

Required Role: Any role will give you access to Clients differently, we will explain those breakdowns below.

The Clients list offers the capability to search for and manage clients.


From here you can also:


In this Article:

Client List Options

movie Walkthrough:


Steps:

To load this, from any screen click group Clients (left menu).

You're then presented with this screen below:

  • By default, we only show new and active clients
Looking for inactive clients? Use our article here
  • Read on for more information



  • You're presented at the top with a short list of options, depending on your roles within the practice
  • Click the clients name to load their profile, review or copy any relevant information from here

Click the far right button to load a pop up showing the client profile tabs:


Top left:

  • This is a quick toggle of which clients you'd like to see
  • It's a remembered 'sticky' option, meaning when you return it will default to your last choice


Options shown above:

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My Clients
Role: Therapist

This will display a list of only your clients as a provider.

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All clients
Role: Owner, Manager, Scheduler or Biller

This will show all clients within a practice.



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Providers of Supervisees
Role: Supervisor

This will list the clients of your supervisee(s). Here's our article about Supervision

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Records Custodian
Role: Records Custodian

This will list all clients under the therapists you're a records custodian of.


Filter Options

On the far right-hand side, you have a list of various filters that can be used.


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Search Panel

On the right hand side we list the versatile search options

On mobile? click the top right magnifying glass search first.

Click to see a larger version
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Search Options

In order from top to bottom:

  • First and Last Names: you can choose to search either by a "starts with" or "contains" option (toggle below each name field). 
    • So for example: searching for "Jen" with "starts with" will return Jen, Jennifer, Jenny, etc.
    • Searching for "on" with "contains" will return for example Aaron, Addison, Alison, Jon, etc.
  • Email
  • Phone Number
  • Date of Birth
  • Therapist(s): you can select multiple or just one
  • Client status: New, Active, or Inactive (by default, searches only include New and Active clients)
  • Primary Insurance: a list of primary insurances from your list of accepted insurances for the practice. Can select multiple or just one.
  • Secondary Insurance
  • Private Pay: clients marked as private pay
  • No Insurance: clients without any insurance entered who are not marked as Private Pay
  • Account Number: a unique client account number (starts with a C followed by numbers. This is visible on the client profile (top left), or on the appointment popup)
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Search results

Once you enter all of your required filter options:

  • Click  (top) to filter your results
  • Use (top) to clear away all filter options

Additional Client List Options

At the top right, you will our other related client list options: