Telehealth FAQ
Telehealth resources:
- Using Integrated Telehealth
- Telehealth: Sign in as a Client
- Telehealth Layout & Features
- Telehealth Apps
- Use your own Zoom account
TherapyAppointment offers integrated Telehealth!
Read on for some common Q & A's:
Frequently asked questions:
- Will I (or my clients) need to download anything to join sessions?
No, telehealth will run right in your browser - even on mobile! - Is a mobile app available?
Yes, but it's not required. Please check our article here for more information - What browser works best for telehealth?
We recommend Google Chrome for the best compatibility. - Will I still have access to current tools like chat, breakout rooms, whiteboards and screen sharing?
Yes! - Will I still be able to record sessions?
Yes! They are stored securely within the system accessible to you anytime for 6 months from the date of the recording. - Will the waiting room still work?
Yes, set the waiting room option in your profile.! - Will chat still be available:
Yes. If you're hosting a group, you can also chat privately or with the whole group. - Can groups or people still join:
Yes, group sessions can be scheduled and launched exactly as you currently do. - Can people outside the client join? Similar to Zoom you can send a link through the "Invite" button to add participants in real time, or copy the meeting link and send it securely in a system outside TherapyAppointment if needed as a workaround.
- Do you support live closed captions?
Not currently, but it is a requested feature our partner is taking into consideration, but we don't have an estimated roadmap. We're all about solutions not problems though, good news we do have a workaround! Use Live Caption on Google Chrome. Review Google's official help article here. - Can I document and hold my session at the same time?
Yes! The telehealth session will open in a new tab. You can switch back to your TherapyAppointment tab at any point, or have both in a split screen (or multiple monitors if you're anything like me). - Can I share documents?
Yes, and unlike Zoom, you don’t actually have to connect an account like Dropbox™ in order to share files. You can securely upload & easily share files straight from your device. - Do clients still launch the meeting from their Client Portal? Yes, that process remains the same and we have a page dedicated just to that here!
- Can clients join by phone?
Yes, and you can share this article with information and steps here: Connect with your Android or iOS phone (or tablet). - Is this secure & in alignment with HIPAA guidelines?
Yes! - Is the Touchup feature available?
This is a filter feature specific to Zoom currently, but we are reviewing adding a similar feature on the development horizon.
Additional FAQ's:
A: Click the following link for instructions on how to enable/use the Telehealth feature: Turning On Telehealth (and a more in-depth walk through: Telehealth)
A: Integrated Telehealth costs $15.00 per provider, per month. You may turn it off/on for yourself or for providers in your group at any time.
Zoom integration costs $5 per provider enabled per month paid to us, plus the cost of your Zoom license to Zoom.
A: The Telehealth feature must be turned on for each provider's account individually. Article with steps: Telehealth
A: No, you are covered under the BAA you have signed with TherapyAppointment.
A: Once you are signed into TherapyAppointment, no. You will schedule and launch the Telehealth session from within the appointment screen in TherapyAppointment, and our application will open a new browser tab for any of your Telehealth sessions.
A: Yes! You have the option to add multiple clients to a single Telehealth session via our group appointments feature (article here). If you have additional providers or a supervisor join your session, our suggestion would be to share the meeting link with them by coping the invite once the meeting starts, then send them a secure message within TherapyAppointment.
A: We have a page dedicated to answering this here!
A: While Telehealth within TherapyAppointment is a convenient and easy to use feature, using this feature is entirely optional. If your telehealth feature is 'off', you will not have the ability to conduct telehealth sessions within the system for scheduled sessions essentially. You can still chart and bill for telehealth sessions made outside the system easily and without extra work!