Client Portal: Overview

Once in the Client Portal, the Home page offers clients a quick overview of their account.

The left menu and top right menu also provides links to other important areas in their account.

Within this Article:


From the Home Page:

Menu Options:

Note: Save our PDF version of this that links to the sections above → save Client Portal Guide

movie Video:

Below is a client portal home page once signed in for the first time, including any client dashboard banner


Click to see a larger version


task_alt Tasks on the Home Page

From the home screen, you'll notice the following explained in depth below and includes:

  • 2-factor authentication
  • view/edit profile
  • insurance information
  • view/create appointments
  • view billing details
  • make payments
  • view/fill out assigned documents or forms

mobile_friendly Two-Factor Authentication

  • Two-Factor Authentication keeps the client account more secure.
  • Although not a requirement to set up, TherapyAppointment strongly encourages enacting this additional protection. The client is notified via email when logging in from an unrecognized device
  • Once enabled, the client will be prompted to enter the two factor code when signing in from an unrecognized device
Note: Clients can change this either from the dashboard, or under their Profile (top right menu).

event_available Schedule & View Appointments

  • Upcoming scheduled appointments up to a year out are displayed on the dashboard
  • They can also confirm and cancel appointments based on the provider's allowed settings
  • Here we denote if the appointment is telehealth, or in person
  • In person appointments also include the address, as well as a handy link to Google or Apple maps:


At the top right of the dashboard, clients can opt to either:

  • Schedule New Appointment
  • Print [upcoming] Appointment List


Scheduling an appointment will bring the client to our scheduling page. Click on the top 3 elements (who, what, where) and the system will automatically show slots based on availability.


Note: Having an issue with clients not being able to schedule? Please first check our most common causes to this, article here: Client Self-Scheduling - Common Issues

local_atm Your Responsibility / Balance

The client account balance appears within the Balance section on the client's right hand menu of the Home screen:


  • Here, clients can opt to either make a payment, or view their account (billing) details.
  • Alternatively, they can also click Billing (left menu → mobile users: bottom menu)

local_atm Making a Payment

Note: To make a client payment online, an owner or manager must first integrate payment card processor details. Click here for more information
  • From the portal home screen, click the green button  (shown above)
  • If needed you can adjust the payment amount (we default to the total) then enter your card details or use a saved card on file to make a payment, it's that easy!

Alternatively, you can click $ Billing (left menu)

settings Your Profile

  • To access, clients click (top right)
    • Mobile users: click (top right)
  • Then click to load:


  • The profile allows clients to update and edit most demographics and settings for their account.

Clients can edit:

  • Photo ID (can only upload, cannot remove once added)
  • Phone Numbers & Emails
  • Reminder Settings
  • Contacts (including responsible party)
  • Credit Cards on File (can add, cannot remove last card on file)
  • As well as the right menu (shown below as well) 
    • View / Change Username
    • Password Reset
    • View Login History
    • View/Download Terms of Service
    • Ask a Question to a scheduler or biller staff member, or one of their providers
  • This is similar to the client Profile view from the staff side, example from the client view shown below:
Click to see a larger version


Note: Clients do not have the ability to edit the "top core" demographics: date of birth, gender, marital status, or employment. This is to avoid accidental changes and is by design.

Clients also do not have access to view or edit Customizable Client Demographics, those are only visible and editable by staff.

mail Messages

This is our free, HIPAA compliant messaging. No need to pay for another compliant email solution, we have you covered!

  • This shows a list of messages that clients can view and reply to from any staff members.
  • Clients can send a message to their provider here
  • We also support message attachments up to 10Mb


Article: Sending Messages

Note: Need to reach out to a billing or scheduler designated by their settings?
This article covers that process: Ask a Scheduler or Biller

local_atm Billing

This allows clients to perform the following:

  • View and print receipts for payments made - just click on the Client Payment line (example below)
  • View and print (or save) Superbills, Flex Spending Statements, as well as standard Statements
  • Make a payment

This view is similar to their Billing tab in their profile from the staff side, without the ability to edit:

Billing Screen:

Click to see a larger version

Payment Receipt:

description Forms

This allows clients to complete any assigned:

Just click the form to either load the form to complete, or view the already submitted form response.

Also note the columns: assigned date, provider and form status

credit_card Insurance

This allows clients to input or review their insurance information.

If no details have been entered, they should see these options:

  • No Insurance: indicates self or private pay
  • I Have Insurance: allows you to input your health insurance information. Note that this is available to staff for review in the client profile under the Primary Insurance section
    • Complete the required insurance items within, then click  button at the bottom

Note: want to collect this information during client registration (clients created either self-registered or by staff)? Please check this article out: Client registration process

id_card Already have insurance entered?

If clients already have insurance entered, but need to update their policy:

  • Click Insurance (left menu)
    • On mobile? Click Insurance (bottom menu)
  • Click the button


From here, clients can input their new insurance information:

Related Articles