External Credit Card Processing

Found a non-integrated card processor that works for you? 

It doesn't integrate with our system, but you still need to record the fact that a patient paid their session fee/copay for the session in order to keep accurate accounting records for the client and your business?

Please read on to follow how to perform this!

While many of our providers prefer the advantages of an integrated card processing option, we know that it may not work for everyone, or perhaps you have a preferred or existing card processor that you'd rather use.

Important Note

Please keep in mind that recording a payment via external card processing does not actually charge a card within the system.

That will need to be done via the external card processor in a separate, outside step.

If you are NOT using Integrated Credit Card Processing in TherapyAppointment in order to securely keep credit/debit/HAS cards on file according to PCI compliance as well as allowing the patient to pay their bill via the client portal, but still want to record transactions made, you will wish to enable ‘External Credit Card Processing’ in your account.

PCI Compliance

This is an extremely important note: though it may be tempting for convenience, for your client's security and safety, please do NOT make a note of the client's card details on the alert or memo fields within the system. Client card details should also NOT be collected from custom online forms.

If you use an external card processor, you should collect that information securely outside the program, and only enter and save it within your card processor's secure portal or secure application to ensure PCI compliance. NEVER store card data in plaintext where it can be read in full in any application, including ours. This specifically goes against PCI compliance, and securely storing cardholder data.

With integrated card processors, we allow you to collect and store these details securely and safely within the take payment or add card methods in the system as either a client or staff member, since we never actually store that cardholder data (the integrated card processor does).

In This Article

Enabling External Card Processing
Record the External Credit Card Payment

Enabling External Card Processing in Your TherapyAppointment 2.0 Account

Go to  Practice SettingsBilling and Insurance > Payment Processing and Enable External Card Processing


Record the External Credit Card Payment

When you swipe or chip a credit card through a system that does not integrate with TherapyAppointment, you then need to record the payment amount in TherapyAppointment in order to maintain accurate record keeping. If you are recording payment for today’s session, start at any of the following points:

  • On the schedule, click the client’s name / appointment to open up the summary page.
  • On the dashboard, click on the client’s name to open up the appointment summary page.
  • On the TODAY view, click on the client’s initials to open up the appointment summary page.
  • From the Billing & Insurance menu > [Take Payment] > enter the client name and click search

Then select the ‘ Take Payment Button

  1. Ensure External Credit Card is selected at the top right
  2. Enter payment amount to document
  3. Enter the unique reference number for the transaction, many card processors refer to this as a "reference #" (optional)
  4. Click Continue, then save payment on the next screen to document the payment

After this, the payment will then be documented and show up on both the client's billing tab, documented for the appointment payment specifically, as well as show up on reports for collected payments.